Can you provide an explanation of the chargeback process?
- The buyer initiates a chargeback.
- PayCEC is notified of the chargeback.
- The bank deducts the chargeback amount from PayCEC, which temporarily holds the funds in the seller’s PayCEC account.
- PayCEC promptly notifies the seller via email.
- The seller responds by submitting proof of purchase to dispute the chargeback.
- PayCEC disputes the chargeback and awaits a resolution from the credit card company.
- If the investigation is resolved in favor of the seller, PayCEC is reimbursed and releases the funds previously held in the seller’s PayCEC account.
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