Here’s an overview of the chargeback process:
- The buyer initiates a chargeback.
- PayCEC is notified of the chargeback.
- The bank deducts the chargeback amount from PayCEC, and PayCEC holds the funds temporarily in the seller’s account.
- PayCEC notifies the seller via email as soon as possible.
- The seller provides PayCEC with proof of purchase to contest the chargeback.
- PayCEC challenges the chargeback and awaits the credit card company’s decision.
- If the investigation favors the seller, PayCEC is reimbursed, and the held funds are released back to the seller’s PayCEC account.
Read more